3665257 - Unicode characters, like Arabic, Hebrew,.. appear as square when scheduling a publication to PDF or PPTX format in SAP Analytics Cloud (SAC)

• Unicode characters, like Arabic, Hebrew, Japanese,... appears as squares in the PDF document attached to the broadcast email. 
• Arabic, Hebrew, Japanese characters appear garbled when scheduling a publication to PDF or PPTX  format in SAP Analytics Cloud (SAC)
• Non-ASCII characters appears correctly when exporting the story to PDF or PowerPoint. The issue only occurs when broadcasting the story to PDF or PowerPoint.

SAP Analytics Cloud 2025.14.17

1. Login to SAP Analytics Cloud.
2. Create a story that contains unicode characters, like: Arabic, Hebrew, Japanese,...
3. View the story, and export it to PDF format.
4. Notice the Arabic, Hebrew, Japanese... characters displays correctly.
5. In the story in the Full Viewer mode, select "File / Schedule Publication"
6. Set the file type as PDF or PowerPoint(.pptx) then create the schedule.
7. Wait for the schedule publication to run successfully.
8. When opening the exported PDF or PowerPoint document in email, notice the Arabic, Hebrew, or Japanese characters displays as squares.

The issue is currently under investigation by the development.

The issue is currently under investigation by the development.

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