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3665269 - Access Restriction for Account/Individual Customer Not Work With Any Organizational Unit Related Rules

Symptom

After configure the read/write access restricted based on any rule below under Organizational Unit section, it doesn't work or shows error "Creating item is not permitted. Verify and try again."/"Access to item is not permitted. Verify and try again."

  • My Service Organization
  • My Sales Organization
  • My Organizational Unit
  • Specific Organizational Units

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Creating item is not permitted. Verify and try again/Access to item is not permitted. Verify and try again;Creating item is not permitted;Access to item is not permitted;My Service Organization;My Sales Organization;My Organizational Unit;Specific Organizational Units;ACL;Org;unit;orgnizational;orginization;cannot;read;create;error;access rectriction;access restrict;Account;IND;Individual customer  , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , How To

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