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3665271 - Connectivity -> Destinations menu keeps loading in BTP Cockpit

Symptom

While accessing BTP Cockpit -> Connectivity -> Destinations, it keeps loading forever. However BTP Cockpit -> Connectivity -> Destinations (Legacy) loads fine. 
Refer below image for example. If tested from public network, it works fine

Another symptom is the below screen, even if the user has required role collections (like Subaccount Administrator etc.):


On checking the network trace as per KBA 1990706 How to capture an HTTP trace using Chrome browser,
we can see the following request end with error net::ERR_CONNECTION_RESET
https://destination-configuration.<datacenter>-l-c.uc-live.shoot.live.k8s-hana.ondemand.com/ui/editor/

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • Business Technology Platform (BTP)
  • Cloud Foundry (CF)

Product

SAP Business Technology Platform all versions

Keywords

emea.cockpit.btp.cloud.sap, apac.cockpit.btp.cloud.sap, This is the new administration UI for the destinations of the Destination service, new ui, kyma, k8s, ui, editor, net::ERR_CONNECTION_RESET, scp, btp,destination-configuration.<data-center>-l-c.uc-live.shoot.live.k8s-hana.ondemand.com/ui/editor,live.shoot.live.k8s-hana.ondemand.com , KBA , BC-CP-DEST-CF-TOOLS , Destination management tools (Cloud Cockpit) , Problem

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