SAP Knowledge Base Article - Public

3665724 - Error "platform.exporterror" when retrieving model data from SAP Signavio Process Manager API

Symptom

When fetching model data from the Process Manager API using the /model endpoint, the below error message is received. This also applies when using the spm-client in a JavaScript task in Process Governance to retrieve model data.

Error message: "An error occurred. (platform.exporterror)"

Environment

  • SAP Signavio Process Manager
  • SAP Signavio Process Governance

Cause

The error "platform.exporterror" occurs when a directory ID is used in the model API endpoint instead of a model ID.

Resolution

  • If you are attempting to retrieve model data, use a model ID instead of a directory ID.
  • If you are attempting to retrieve directory information, use the directory endpoint, /directory, instead of the model endpoint, /model.

See Also

API Reference Documentation

API Reference on SAP Business Accelerator Hub

Keywords

process governance, javascript task, platform.exporterror, modelId, directory ID, error message, API call, SPM, SPG, Process Manager API , KBA , BPI-SIG-PG-JS , JavaScript for SAP Signavio Process Governance , BPI-SIG-CA-API , REST-API for SAP Signavio , Problem

Product

SAP Signavio Process Governance all versions ; SAP Signavio Process Manager all versions