SAP Knowledge Base Article - Preview

3665837 - Custom Personal Data Collection completion email cannot work for the 2nd Personal Data Collection triggered via Final Review - Onboarding

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

The custom email template configured to notify the completion of Personal Data Collection step ("PDC" in below text) cannot work for the completion of the 2nd or subsequent PDC which is triggered due to Final Review requests data correction.

Rule configuration is referring to below guide: Creating a Business Rule to Trigger an Email Notification When the Personal Data Collection Step is Completed | SAP Help Portal 


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

SAP, SuccessFactors, Onboarding, Personal Data Collection, PDC, Final Review, custom email template, business rule, trigger, second task, not working , KBA , LOD-SF-OBX-EML , Notifications , Problem

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