SAP Knowledge Base Article - Public

3666036 - Why is the Purchase Order Acknowledgement Status is Partially Acknowledged

Symptom

System displays the Purchase Order Acknowledgement Status as Partially Acknowledged, instead of Acknowledged, while all of the order item Status are "Acknowledgement Received".

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Requests and Order Work center.
  2. Go to Purchase Order View.
  3. Search and find Purchase Order ID XYZ(XYZ represents Purchase Order ID).
  4. Observe that the PO Acknowledgement Status is "Partially Acknowledged" while all of the Items' status are "Acknowledgement Received".

Cause

Supplier Status are not finalized for all items in the corresponding PO Acknowledgement. 

  1. When some of the PO Acknowledgement items' status are accepted and some are pending, the Purchase Order Acknowledgement Status is Partially Acknowledged.
  2. When some of the PO Acknowledgement items' status are accepted and some are rejected, the Purchase Order Acknowledgement Status is Partially Rejected.
  3. When all of the PO Acknowledgement items' status are accepted, the Purchase Order Acknowledgement Status is Acknowledged.

Resolution

Follow the steps below to update the Acknowledgement Item Supplier Status:

  1. Go to the Purchase Order view and select the hyperlink of the PO Acknowledgement Status value.
  2. Select the Up-to-Date Acknowledgement.
  3. Choose the Change PO Acknowledgements option.
  4. Update the Supplier Status to Accepted or Rejected for the Pending items.
  5. Save the changes.

Keywords

Purchase Order Acknowledgment; Partially Acknowledged; Pending Status;  Item status; Supplier status , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign all versions