3666263 - Instance refresh returns "completed with errors" status for DC60

• Instance refresh scheduled via Instance Refresh Tool (IRT) failed with status: Completed With Errors
• Instance refresh reverted
• Error messages: "Please contact Technical Support with the error log file. To download the log file, select the 'Download Log' option from the Action menu."
• Error codes:
  • TENANTREFRESH_REQUEST_CONTAINS_INVALID_DATA
  • TENANTREFRESH_SOURCE_XS_JS_LOGIN_FAILED

SAP SuccessFactors HCM Suite

1. Schedule a refresh using the Instance Refresh Tool.
2. Observe the error message: "Completed with Errors".
3. Observe the validation failure with error message: "Please contact Technical Support with the error log file. To download the log file, select the 'Download Log' option from the Action menu."

From September 29th to October 3rd, there was break in the DC60, impacting the verification of the XSJS Engine Status. Due to that, the refreshes via IRT in DC60 got impacted.

• The XSJS issue in DC60 PROD has been resolved, and IRT is now working as expected.
• During this period, engineering team fixed any issues on the affected instances and customer have proceeded with manual refresh process due to timeline concerns.
• For future refreshes, the Instance Refresh Tool should function normally.

• KBA 3513889 - instance refresh tool returns "completed with errors" status
• KBA 2277508 - SuccessFactors Cloud Manual Instance Refresh Process & FAQ

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