SAP Knowledge Base Article - Preview

3666431 - Error "You need to grant access at DocuSign" occurs when trying to save DocuSign eSignature settings - Recruiting Management

Symptom

  • Unable to save 'DocuSign User ID' and 'DocuSign API Account ID' in Manage Recruiting Settings.
  • Error message: "You need to grant access at DocuSign".


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Environment

  • SAP SuccessFactors Recruiting Management
  • SAP Signature Management by DocuSign

Product

SAP Signature Management by DocuSign all versions ; SAP SuccessFactors Recruiting all versions

Keywords

RCM, DocuSign, DS, Offer Letter, Setting, Save, Error, User ID, Account ID, API, Integration, eSignature , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , XX-PART-DSN , SAP Signature Management by DocuSign , Problem

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