3666695 - Application error occurs on clicking Manage My Benefits tile in the Homepage

An "Effective From Rule" is assigned in the Benefits configuration to default the Enrollment Effective Date as the first day of the next month if the Enrollment Effective Date is not equal to the "Enrollment Effective From" configured in the Benefit Schedule Period. 

On clicking Manage My Benefits tile in Homepage, an application error occurs with the below-mentioned text: 

internalMessage=Failed to retrieve user's available benefits.
errorMessage=Internal error
name=Error
code=InternalError 

Note: This error occurs only when the IF condition in the rule is trying to fetch the "Enrollment Effective From" from the Benefit Enrollment object (sample rule screenshot below). 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.   

SAP SuccessFactors Employee Central - Global Benefits

1. Please check if the business rule (configured as mentioned above) is assigned in the Effective From Rule section in the Benefits configuration. 
2. Proxy as the user and click on Manage My Benefits tile in the home page.
3. An application error occurs with the below-mentioned text: 

internalMessage=Failed to retrieve user's available benefits.
errorMessage=Internal error
name=Error
code=InternalError

This error is occurring due to a code issue when the system is trying to fetch the "Enrollment Effective From" from the Benefit Enrollment object. 

This issue will be fixed via a patch (PTCH-47994) which is planned to be deployed on 21st October 2025 in the Preview instance.

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