SAP Knowledge Base Article - Public

3666794 - Due date of the email token tag not displaying time in the Learning Plan email notification

Symptom

In the Email Notification Template ID ApmStudentLearningPlanNotification, the token "Due date of the program added to the user's learning plan" (Token ID: <PROGRAM_DUE_DATE_ADDED/>) only displays the date and not the time.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to Learning Administration > 
  2. System Administration >
  3. Manage Email >
  4. Email Notification Templates >
  5. Search for the Email Notification Template ID ApmStudentLearningPlanNotification >
  6. Click on "Launch Editor" and verify that the notification is customized >
  7. Add the Token ID: <PROGRAM_DUE_DATE_ADDED/> in the email template >
  8. Assign a Program with Type 'Duration-based' to a user >
  9. Verify the email notification received only has date and not time.

Resolution

Programs of Type 'Duration-based' provide the date but not the time. This is expected behavior as the program calculates the present day plus the number of days set, providing the Due Date.

Differently, when the Program is of Type 'Scheduled', the notification includes both the scheduled date and time. This is expected behavior as the program calculates and displays the exact scheduled date and time that is inserted in the program.

See Also

Template ID to Trigger to Receiver Map

Keywords

lms, learning, sf, successfactors, due date, token, learning plan, notification, duration-based, program, scheduled, email, template, behavior, customization, time, issue, ApmStudentLearningPlanNotification , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions