Symptom
The type-ahead search functionality is not working in the new learning experience, as the suggested searches are not displayed in a dropdown list.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Access SuccessFactors system.
- Navigate to 'Learning (New Learning Experience)'
- Search for learning with keywords
- Observe that the suggested searches are not displayed in a dropdown list
Cause
- The Enhanced Search functionality may not be available for your instance.
- The keyword used for the search might not correspond to any available courses in your library.
Resolution
1. Ensure that the "Enhanced Search is available for this instance" setting is 'Available' for your instance.
- To verify this, Access 'Learning Administration'-> Navigate to 'System Administration'-> Application Administration-> Integrated Learning Settings-> Look for the setting 'Enhanced Search is available for this instance'.
2. Additionally, confirm that the keyword used for the learning search corresponds to courses available in your library.
For more information on Enhanced Search, please review the help document - Enhanced Search in SAP SuccessFactors Learning
See Also
Keywords
type-ahead search, sap successfactors learning, new learning experience, sap validated learning app, library search, enhanced search, mobile app, iOS device, safari browser, chrome browser, dropdown list, search functionality, keyword suggestions, mobile application, type ahead feature , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem
SAP Knowledge Base Article - Public