SAP Knowledge Base Article - Public

3667220 - Search in Recruiting Message Center with composed names - Recruiting Management

Symptom

The Message Center search fails to return results when the last name contains more than one word.
For instance, searching for "de Sap" yields no results, while searching for "Sap" does.
As a result, Recruiters have difficulty finding Candidates whose last names consist of multiple words. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Recruiting > Message Center.
  2. Search for "de Sap" 
  3. Observe that no candidates are found with the message.
  4. Search for the following: "Sap"
  5. Observe that candidates can be found.

    Cause

    This is the expected behavior as the Search functionality in the Message Center does not support last names with multiple words.

    Resolution

    This functionality is currently not supported, but you can propose an Enhancement Request for potential changes.

    See Also

    KBA KB0017653 - How to submit enhancement ideas for SAP SuccessFactors Products

    Keywords

    recruiting, message center, last name, multiple words, search issue, candidate search, sap successfactors recruiting, unsupported behavior, enhancement request, search functionality, recruiting management , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

    Product

    SAP SuccessFactors Recruiting all versions