Symptom
The Message Center search fails to return results when the last name contains more than one word.
For instance, searching for "de Sap" yields no results, while searching for "Sap" does.
As a result, Recruiters have difficulty finding Candidates whose last names consist of multiple words.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to Recruiting > Message Center.
- Search for "de Sap"
- Observe that no candidates are found with the message.
- Search for the following: "Sap"
- Observe that candidates can be found.
Cause
This is the expected behavior as the Search functionality in the Message Center does not support last names with multiple words.
Resolution
This functionality is currently not supported, but you can propose an Enhancement Request for potential changes.
See Also
Keywords
recruiting, message center, last name, multiple words, search issue, candidate search, sap successfactors recruiting, unsupported behavior, enhancement request, search functionality, recruiting management , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem
SAP Knowledge Base Article - Public