3667340 - COD2508 Customer Replication failing due to Postal Code Length

You are replicating Business Partner to C4C and it is failing due to a postal code length issue - "Postal code X must have length Y" (where X is a generic postal code ID and the Y is the length accepted by C4C), even the postal code length for the Country was changed to Y digits on the C4C Business Configuration Countries/Regions fine-tuning activity.

• SAP Cloud for Customer
• SAP Cloud for Customer Integration with SAP ERP
• SAP Cloud for Customer Integration with SAP S/4HANA

Even after defined the Postal Code length on the C4C Business Configuration, this error is due to the fact the postal code is incorrect for ISO standards. The postal code must have length equal to Y.

As you have maintained the Postal Code Check Rule as '9 - Check against country-specific edit format', the system correctly displays the error message.

An option, on the C4C system, is to change the Postal Code Check Rule, like '5 - Maximum value length' if the length cannot be used as Y. 

For this, please follow:

1. Go to the Business Configuration Work Center.
2. Search for the activity Countries/Regions.
3. Select Edit Countries.
4. Search for the country you are replicating.
5. Select the Postal Attributes Tab.
6. Change the Postal Code Check Rule.

KBA 2708855 - Message Fails When Replicating Customers with a specific Postcode Length 

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