Symptom
The list of Products, from a Product List assigned in the Survey, is not displayed when opening the Survey under Perfect Store functionality.
Environment
- SAP Cloud for Customer
Reproducing the Issue
- Go to Customer Work Center
- Open Accounts View
- Open an Account.
- Create a Visit
- Click on Check-In
- Start the Perfect Store Execution
- Open the Survey
- No Product is listed
Cause
The C4C does not currently support adding Product Lists containing Proposed Product Categories when using the Perfect Store and Survey functionalities.
Resolution
If a Product List needs to be added, it must include Proposed Products instead of Proposed Product Categories.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
perfect store survey, product list, sap sales & service cloud, survey functionality, product determination, proposed product categories, proposed products, product list not loading, survey issue, sap c4c , KBA , LOD-LE-PSP , Perfect Store , How To
SAP Knowledge Base Article - Public