SAP Knowledge Base Article - Public

3667370 - Product List not loading in Perfect Store Survey

Symptom

The list of Products, from a Product List assigned in the Survey, is not displayed when opening the Survey under Perfect Store functionality.

Environment

  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customer Work Center
  2. Open Accounts View
  3. Open an Account.
  4. Create a Visit
  5. Click on Check-In
  6. Start the Perfect Store Execution
  7. Open the Survey
  8. No Product is listed

Cause

The C4C does not currently support adding Product Lists containing Proposed Product Categories when using the Perfect Store and Survey functionalities.

Resolution

If a Product List needs to be added, it must include Proposed Products instead of Proposed Product Categories.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

perfect store survey, product list, sap sales & service cloud, survey functionality, product determination, proposed product categories, proposed products, product list not loading, survey issue, sap c4c , KBA , LOD-LE-PSP , Perfect Store , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions