3667415 - Missing Product Information in Opportunity Pre-Hook External Hook Call and Determination

When adding a product to an opportunity via the Guided Selling OWL, the third-party logs show limited product information during the Pre-Hook external hook call. Specifically, the payload does not include complete details such as the product category. For example, the payload might look like this:

{
  "id": "00000000-0000-0000-0000-000000000000",
  "productId": "00000000-0000-0000-0000-000000000000",
  "productCategory": {
    "id": null,
    "displayId": null,
    "description": null
  }
}

SAP Sales Cloud Version 2