SAP Knowledge Base Article - Preview

3667768 - Users Cannot Access Tickets Linked to Their Assigned Business Role.

Symptom

  • Users assigned to a specific business role are unable to access tickets associated with their service units.
  • Access restrictions applied to "Employee sales unit" prevent visibility of tickets linked to the assigned business role.


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Environment

  • SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

ticket visibility issue, access restrictions, business role, SEOD_QUEUE_SADL_OWL, work center assignment, service units, My Team Tickets query, missing tickets, access rights, , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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