SAP Knowledge Base Article - Public

3667816 - Missing Sections on External Career Site after Logging In - Recruiting Management

Symptom

After logging into the external career site, expected navigation options such as Home Page, Job Search, Candidate Profile, and Sign Off are missing. Instead, only a few links like “My Applications,” “Careers Home Page,” and “Explore All Jobs” are visible however, these links do not function as expected.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to the default external career portal login page.
  2. Attempt to log in as an existing candidate.
  3. Observe the restricted user interface view post-login, which only displays "My Applications," "Careers Home Page," and "Explore All Jobs."
    • “Careers Home” doesn’t perform any action;
    • “Explore All Jobs” doesn’t load and show ‘404 Page Not Found’ error.

Cause

Recruiting Marketing is not properly configured.

Resolution

To use the Reimagined Candidate Experience, please ensure that Recruiting Marketing is both enabled and properly configured within Provisioning.

See Also

3598188 - Reimagined Candidate Experience - Recruiting Management

Keywords

external career site, missing tabs, external candidates, career portal, default external career site, missing sections in candidate profile, Reimagined Candidate Experience, CX , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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