SAP Knowledge Base Article - Public

3667903 - Error 403 when generating a Sales Quote Summary

Symptom

When generating a Sales Quote summary, the user receives the error "Error: Http failure response for myXXXXXXX.de1.crm.cloud.sap/sap/c4c/api/v1/output-management-service/template/renderForm: 403 OK" 

Environment

SAP Sales Cloud Version 2

Cause

The user does not have the Output Management service added to their Business Role.

Resolution

Please assign the business service outputManagementService to the business role.

  1. Go to User Profile and select Settings.
  2. Go to Business Role screen.
  3. Open affected role.
  4. Under business services section click on +.
  5. Add the outputManagementService.

After that, the user should be able to preview the document.

Keywords

sales quote summary, preview document, summary error, preview error, output management service , KBA , CEC-CRM-OUT , Output Management for SAP Sales/Service Cloud , CEC-CRM-CQP , Sales Quote for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0