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SAP Knowledge Base Article - PreviewSymptom
Access restrictions for tickets do not seem to work as expected. Users are able to save an interaction, such as an internal memo, even though other field changes are restricted due to write restrictions for tickets.
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Environment
SAP Cloud for Customer
Keywords
access restrictions, tickets, internal memos, save interaction, permissions, ticket interactions, sap cloud for customer, access rights, work center views, technical object, restriction limitation , KBA , LOD-CRM-SRP , Service Request Processing , How To
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