SAP Knowledge Base Article - Preview

3667965 - Delete link categories and email categories via UI

Symptom

This request is for cleaning up or removing unused, empty, duplicate, or incorrectly named email categories that appear in the Category drop-down on the Email Campaigns page, as well as in the General Settings step when creating an email campaign.

This case also applies for similar cases such as:

  • "How can I delete email categories?"
  • "We inserted a new category with the wrong name — how can we remove it?"
  • "There is an empty/blank/unnamed category in our account. Can it be deleted?"
  • "Is there a way to delete categories myself through the GUI so I can manage the mailing list?"


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Environment

  • SAP Engagement Cloud, Emarsys Edition
  • SAP Engagement Cloud, Enterprise Edition

Product

SAP Emarsys all versions ; SAP Engagement Cloud all versions

Keywords

email categories, link categories, email category, delete email category, remove email category, empty category, blank category, unnamed category, no category, clean up categories, email campaigns, category drop-down, General Settings, manage categories , KBA , CEC-EMA-EM , Email , CEC-EMA-LNK , Link Tracking , CEC-ENG-EM , Channel: Email , Problem

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