3668046 - Inbound Monitoring : “MIME Type not supported”, when processing an inbound email

• An email was not processed as expected in SAP Service Cloud Version 2.
• Error message encountered: "MIME type not supported".
• The email contained an inline image with MIME type application/x-ms-wmz, which is not a standard supported inline image type.
• The MIME structure observed was:
• multipart/related
  • └── multipart/alternative
  • ├── text/plain
  • ├── text/html
  • ├── image/png
  • └── application/x-ms-wmz (unsupported inline image)
• Some inline images were present but were not referenced in the HTML content.
• This may occur even though the email body content and most attachments are successfully processed.

SAP Sales Cloud and SAP Service Cloud Version 2

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