SAP Knowledge Base Article - Public

3668357 - The export option from the Position Org Chart and Company Structure Overview is not working -the page keeps loading

Symptom

The export option from both the Position Org Chart and the Company Structure Overview is not working as expected. When attempting to export, the page keeps loading continuously without completing the action.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Organizational Chart -> Position Org chart /Company structure overview.
  2. Search for any position or Open any Structure. 
  3. Try to export as PDF.
  4. Page keeps loading.

Resolution

Product Engineering is investigating a solution.

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Keywords

KI2H2025, INC15795676, Org Chart, Position org chart, Company structure overview, Page loading, Export pdf, Save Org chart as PDF, Company structure, Page is not responding , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , LOD-SF-EC-CSO , Company Structure Overview , Bug Filed

Product

SAP SuccessFactors Employee Central 2511