Symptom
The export option from both the Position Org Chart and the Company Structure Overview is not working as expected. When attempting to export, the page keeps loading continuously without completing the action.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to Organizational Chart -> Position Org chart /Company structure overview.
- Search for any position or Open any Structure.
- Try to export as PDF.
- Page keeps loading.
Resolution
Product Engineering is investigating a solution.
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Keywords
KI2H2025, INC15795676, Org Chart, Position org chart, Company structure overview, Page loading, Export pdf, Save Org chart as PDF, Company structure, Page is not responding , KBA , LOD-SF-EC-POS-ORG , Position Org Chart UI & Manage Positions , LOD-SF-EC-CSO , Company Structure Overview , Bug Filed
SAP Knowledge Base Article - Public