Symptom
In the Redesigned Applicant Workbench, recruiting users are unable to view "Online offer with E-signature", and because of which they are getting restricted to access/view the offer letter attachments. The only option we have is to Download Offer Letter with E-signature. Although, there is an option to View Offer Letter attachments in the Legacy Candidate Workbench by viewing the offer letter.
Environment
SAP SuccessFactors Recruiting Management.
Reproducing the Issue
- Navigate to Recruiting > Job requisition.
- Open any job requisition and then candidate in the latest applicant workbench.
- Select any candidate and click on Activity - Offer Letter.
- View the Offers section, there is only option to Download Offer Letter and Certificate when offer letter generated with the e-signature. There is no option to "View offer letter".
- When we Download the offer letter, the additional offer letter attachments are not visible, also there is no option to view the offer letter.
- Now try to open the candidate application in legacy workbench, there recruiting users are able to view the offer letter with E-signature, which is allowing them to view the offer letter attachments as well.
Resolution
This issue is currently under Engineering investigation. Click on the star icon to follow and mark the KBA as one of your favorites to get notified of any updates.
Keywords
Offer Letter, Redesigned Applicant Workbench, Attachments, Download Offer Letter, View Offer Letter , KBA , LOD-SF-RCM-APP-LWB , Latest applicant WorkBench , Problem
SAP Knowledge Base Article - Public