3668530 - Sales Order Item field not auto-populated when creating a Ticket from Sales Order Item

Symptom

When creating a Ticket directly from a Sales Order item, the field "Sales Order Item" is not automatically populated.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

sales order item, ticket creation, sap service cloud, additional information, manual selection, standard system behavior, value help, sales order, items facet, sales work center, sap influence portal, field binding, ticket creation screen, sales order item field, auto-population, sap cloud for customer , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-CQP-CO , Lean Sales Orders , Problem

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