SAP Knowledge Base Article - Public

3668623 - Completion pop-up is not displayed automatically for OCN courses

Symptom

The "Congratulations!" pop-up  does not show automatically when the user completes the content for OCN courses.

Environment

SAP SuccessFactors Learning.

Reproducing the Issue

  1. Access an OCN course >
  2. Complete it >
  3. The completion pop-up is not displayed automatically, but the content is added to the Learning History

Cause

This is an expected behavior, because for a content to communicate with LMS to trigger the pop-up the content must call the function before calling any other function.  If the content doesn't initiates a pop-up, the LMS side will respond accordingly.

Resolution

If you would like to have this functionality included in a future release, you can create an enhancement request as explained in the KBA 2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products. All enhancement requests are reviewed by our Product Management team and, if successful, are developed and implemented in a future product release.

Keywords

ocn, course, completion, pop, up, automatic, communication, learning, user, launch , KBA , LOD-SF-LMS-OCN , Open Content Network , Problem

Product

SAP SuccessFactors Learning all versions