Symptom
The "Congratulations!" pop-up does not show automatically when the user completes the content for OCN courses.
Environment
SAP SuccessFactors Learning.
Reproducing the Issue
- Access an OCN course >
- Complete it >
- The completion pop-up is not displayed automatically, but the content is added to the Learning History
Cause
This is an expected behavior, because for a content to communicate with LMS to trigger the pop-up the content must call the function before calling any other function. If the content doesn't initiates a pop-up, the LMS side will respond accordingly.
Resolution
If you would like to have this functionality included in a future release, you can create an enhancement request as explained in the KBA 2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products. All enhancement requests are reviewed by our Product Management team and, if successful, are developed and implemented in a future product release.
Keywords
ocn, course, completion, pop, up, automatic, communication, learning, user, launch , KBA , LOD-SF-LMS-OCN , Open Content Network , Problem
SAP Knowledge Base Article - Public