SAP Knowledge Base Article - Preview

3668675 - Customer number (qmel-kunum) field blank in service notification

Symptom

  • The customer number (QMEL-KUNUM) field is blank in several service notifications when executed in the foreground.
  • The customer number is available in the Partners tab (IHPA) of the notification.
  • The customer number is visible in the QMEL table when the notification is executed through a background job.


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Environment

  • SAP ERP Plant Maintenance (PM)
  • SAP ERP Customer Service (CS)
  • SAP R/3
  • SAP R/3 Enterprise
  • SAP ERP Central Component
  • SAP ERP
  • SAP Enhancement package for SAP ERP
  • SAP Enhancement package for SAP ERP, version for SAP HANA
  • SAP S/4HANA, on-premise
  • SAP S/4HANA Cloud Private Edition

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP R/3 Enterprise all versions ; SAP R/3 all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

qmel-kunum, service notification, notification type z1, sap erp, customer number blank, ihpa, background job, user-exit, bapi_servnot_save, bapi_transaction_commit, pm_partner_refresh_all, xihpa buffer table, data inconsistency, custom development, zxqqmu20 , KBA , CS-BD , Basic Data , Problem

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