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3668730 - Resetting SYSTEM User Password Fails With Error: unclean shutdown of service instance with pid <PID>

Symptom

When resetting the SYSTEM user password in System DB following Reset the SYSTEM User Password in the System Database | SAP Help Portal, you get the following error:

Starting interactive mode for resetting user SYSTEM...
unclean shutdown of service instance with pid <PID>
initialization of communication failed!
prepare for shutting service down...
Disabling signal handler...
Stopping self watchdog...
Stopping request dispatcher...
Shutting service down...
Stopping threads...
Stopping responder...
Stopping communication...
Deleting self watchdog...
Deleting request dispatcher...
Deleting responder...
Deleting service...
Deleting pools...
Deleting configuration...
Removing pidfile...
shutdown is completed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP HANA, platform edition 1.0
  • SAP HANA, platform edition 2.0

Product

SAP HANA 1.0, platform edition ; SAP HANA, platform edition 2.0

Keywords

cannot reset SYSTEM user password, resetting SYSTEM user password failed, unclean shutdown of service instance , KBA , HAN-DB-SEC , SAP HANA Security & User Management , Problem

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