SAP Knowledge Base Article - Public

3668762 - Inconsistent visibility control for banner and custom card - 2H2025 SAP SuccessFactors Learning

Symptom

  • Custom card is visible when its Enabled status is unchecked at card level and checked at custom page level.
  • However, banner is hidden if its Enabled status is unchecked at banner level, even if its Enabled status is checked at custom page level.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Banners:

  1. Navigate to Learning Administration > Banners >
  2. Uncheck the status for a certain banner >
  3. Navigate to Custom Page > Open the page that uses the above banner and check its Enabled status >
  4. Navigate to My Learning > Open the custom page >
  5. Observe that the banner is hidden in the custom page.

Custom Card:

  1. Navigate to Learning Administration > Custom Cards >
  2. Uncheck the Enabled status for a custom card >
  3. Navigate to Custom Page > Open the custom page that uses the above card, and check the Enabled status for the card >
  4. Navigate to My Learning > Open the custom page >
  5. Observe that the card is still visible.

Resolution

Our Learning Engineering team has finalized their work on the situation, and the fix is scheduled to be delivered with 2511 patch 4. Additional details are available in the following links: Product Release & Road Map Information | SAP SuccessFactors - Patch Details

Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

See Also

2171560 - How to mark a KBA or SAP Note as a favorite and get notified when it is updated - SAP for Me

Keywords

custom, card, visibility, banner, visibility, page, logic, successfactors, learning, enable, control, inconsistency, issue, administration, integrated, experience, KI2H2025, LRN-203061 , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Known Error

Product

SAP SuccessFactors Learning 2511