3669162 - Parallel processing is not active in story edit mode in SAP Analytics Cloud

A message "Parallel processing is not active" appears in the InfoPanel in Story Edit Mode across all SAP Analytics Cloud (SAC) tenants for many stories, particularly those based on BW Live models.

SAP Analytics Cloud 2025.14.8  

1. Open a story in SAP Analytics Cloud (SAC) in edit mode.
2. Click on the Info Panel icon (highlighted with a red dot).
3. Observe the message "Parallel processing is not active" in the Info Panel.

The issue was caused by the use of the HTTP/1.1 protocol, which does not support parallel processing. 

• Although the BW system was configured to allow HTTP/2, a component in the connection path was downgrading the protocol to HTTP/1.1. Update all elements in the connection path (SAP Cloud Connector, SAP Analytics Cloud Agent, etc.) 
  
  
• To Validate the Parallel Processing:

1. 1. Ensure that all components in the connection path, such as proxies or web dispatchers, are configured to support HTTP/2.
   2. Verify that HTTP/2 is in use by capturing a HAR file while opening the affected story in edit mode.

• • Open the browser's Developer Tools and navigate to the Network tab.
  • Check the "Protocol" column for requests to the BW system. It should display "h2" or "HTTP/2" instead of "HTTP/1.1".

1. 1. Monitor backend sessions during story loading to confirm parallel query execution:

• • • Open a story in SAC with multiple widgets based on different backend queries.
    • Coordinate with yours BW Basis team to monitor active sessions in the BW backend using SM51.
    • Filter and sort by the User column to group all processes related to the SAC user.
    • Observe multiple DIA (Dialog) processes for the same user running simultaneously, indicating parallel query execution.

If parallel processing is confirmed and the issue is resolved, no further action is required.

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• SAP Analytics Cloud Connection Guide
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support 

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