SAP Knowledge Base Article - Public

3669234 - Solution found in User Assistance documentation (SAP Help Portal) - SAP SuccessFactors

Symptom

The solution for a case opened for SAP SuccessFactors products can be found in User Assistance documentation (SAP Help Portal).

Environment

SAP SuccessFactors HCM Suite - all products

Resolution

​User Assistance builds implementation and operation instructions and advice. It assumes that customers start from a working state (a well-configured state, for example) and need to either add features through implementation or need to operate a process.
 
What can be found there:
  • How to provision and configure new products;
  • How to activate and operate specific features;
  • Reference content that describes settings;
  • Role-Based Permission (RBP) setup guidance;
  • Configuration requirements, change details, and change management advice for new features and enhancements in the What’s New Viewer;
  • Alerts that SAP SuccessFactors has fixed a bug: not new behavior but a return to behavior as designed and promised.

See Also

Human Capital Management | SAP Help Portal

Keywords

user assistance, UA, implementation guide, help portal, implementation, SF, SuccessFactors, HCM, Human Capital Management , KBA , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HCM Suite all versions