Symptom
- The Review Offboarding section appears blank when accessed.
- Personal Information and Job Information blocks are not displayed.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Terminate the employee.
- Trigger the Employee Review step for the offboarding process.
- Proxy as the user and access the Review Offboarding section.
- Observe that the screen remains blank, and the Personal Information and Job Information blocks are not displayed.
Cause
Offboarding still uses the old People Profile (PP3) page configuration.
Resolution
- Offboarding Data Review still uses legacy view
- Navigate to Admin Centre -> Configure People Profile
- Review the blocks and add the desired missing blocks here like
- Employment Details
- Job Information Details
- Personal Information Details
- Biographical Details
- Additionally for latest people profile
- Navigate to Admin Center → Configure Latest People Profile.
- Enable the ''Visible on Full Profile'' section for the following blocks:
- Employment Details
- Job Information Details
- Job Relationship details
- Personal Information Details
- Biographical Details
- Verify if the blocks are now displayed in the Review Offboarding section.
- Configure and enable other sections as per the requirements.
See Also
Keywords
review, offboarding, blank, screen, personal, information, job, target, population, configuration, INC15670019, INC28111246, Review your offboarding information, Review offboarding information, Employee Review, Offboarding Review, loading, missing , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem
Product
SAP SuccessFactors Onboarding
SAP Knowledge Base Article - Public