SAP Knowledge Base Article - Public

3669389 - The Review Offboarding section appears blank when accessed by the offboardee, despite providing all required permissions.

Symptom

  • The Review Offboarding section appears blank when accessed.
  • Personal Information and Job Information blocks are not displayed.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Terminate the employee.
  2. Trigger the Employee Review step for the offboarding process.
  3. Proxy as the user and access the Review Offboarding section.
  4. Observe that the screen remains blank, and the Personal Information and Job Information blocks are not displayed.

Cause

  • Offboarding still uses the old People Profile (PP3) page configuration.

Resolution

  1. Navigate to Admin Center → Configure People Profile.
  2. Enable the required sections, such as "Personal Information" and "Biographical Information," in the old People Profile configuration.
  3. Verify if the Personal Information and Job Information blocks are now displayed in the Review Offboarding section.
  4. Configure and enable other sections as per the requirements.

See Also

Keywords

review offboarding, blank screen, personal information, job information, offboarding 2.0, people profile, configure people profile, old people profile, PP3 page, employee review, data review, offboarding data review, missing blocks, UAT, permissions, target population, INC15670019 , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding 2505