SAP Knowledge Base Article - Public

3669389 - Review offboarding is blank for offboardee - Onboarding

Symptom

  • The Review Offboarding section appears blank when accessed.
  • Personal Information and Job Information blocks are not displayed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Terminate the employee.
  2. Trigger the Employee Review step for the offboarding process.
  3. Proxy as the user and access the Review Offboarding section.
  4. Observe that the screen remains blank, and the Personal Information and Job Information blocks are not displayed.

Cause

Offboarding still uses the old People Profile (PP3) page configuration.

Resolution

  1. Navigate to Admin Center → Configure People Profile.
  2. Enable the required sections, such as "Personal Information" and "Biographical Information," in the old People Profile configuration.



  3. Verify if the Personal Information and Job Information blocks are now displayed in the Review Offboarding section.
  4. Configure and enable other sections as per the requirements.

See Also

Keywords

review, offboarding, blank, screen, personal, information, job, target, population, configuration, obx, onb  INC15670019 , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions