Symptom
The "Proceed as New Hire" button is not grayed out when a new hire's national ID matches an existing record during Pre-Onboarding Rehire Verification.
The system allows proceeding as a new hire despite the national ID match.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to Homepage.
- Go to "Pending Tasks".
- Select "Pre-Onboarding Rehire Verification".
- Proceed to "Profile Match Verification" for the rehire candidate.
- Verify that the "Proceed as New Hire" button is not grayed out.
Cause
Expected Behaviour.
Resolution
It has been confirmed with the engineering team that the feature is intended to work only during the second rehire check.
See Also
Keywords
rehire verification, national id validation, proceed as new hire, onboarding, pre-onboarding rehire verification, obx-36823, proceed button not grayed out, , rehire check functionality. , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
SAP Knowledge Base Article - Public