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3669481 - Bad gateway responses on CDN layer when requests cannot be found on CCv2 side

Symptom

  • Intermittent 502 Bad Gateway errors encountered on CDN layer for CCv2 endpoint.
  • CDN logs aiming "The error occurred due to a connection reset by the origin server".
  • Problematic requests cannot be found on CCv2 Apache Ingress layer neither via Dynatrace nor in the logs even if trace6 logging level is set.


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

502, bad gateway, CDN, connection reset, keepAliveTimeout , KBA , CEC-SCC-CLA-ENV-NWC , Network Connectivity , Problem

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