SAP Knowledge Base Article - Preview

3669532 - Chat Not Visible In Tickets In Sap Cloud For Customer

Symptom

In Tickets Activities Facet Doesn't Have Chat Functionality


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Environment

SAP Cloud For Customer

Keywords

chat not visible, sap cloud for customer, interaction facet, chat integration, third-party application, communication systems, API configuration, mashup web service, service ID, ticket interaction, chat URL missing , KBA , LOD-CRM-SC-CHA , Chat , LOD-CRM-SRP , Service Request Processing , Problem

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