SAP Knowledge Base Article - Public

3669581 - "Aways Send E-mails" option is not available for some workflow rules

Symptom

The "Always Send E-Mail" option is missing in the action page of the workflow rule.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Logon to system
  2. Go to Administrator - Workflow Rules
  3. Check the workflow details
    -> There is no "Aways Send E-mails" option for the rule

Cause

The timing type of the workflow rule is set as "Scheduled", which does not support the "Always Send E-Mail" option.

This option is only available for type "On Every Save".

Resolution

This is standard system behavior.

Keywords

workflow rule, scheduled, timing, always send email option missing, email workflow, C4C , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer core applications all versions