SAP Knowledge Base Article - Preview

3669647 - Delivery Failure of WhatsApp Messages from SAP Emarsys

Symptom

  • Recipient did not receive a message sent via SAP Emarsys.
  • Error message received: "Meta chose not to deliver. This message was not delivered to maintain healthy ecosystem engagement."


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Environment

SAP Emarsys Customer Engagement 

Product

SAP Emarsys 1.0

Keywords

meta delivery restrictions, error code 131049, failed message delivery, meta message limits, marketing message block, delivery failure, ecosystem engagement, whatsapp cloud API, conversational channel , KBA , CEC-EMA-MOB , Mobile , Problem

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