SAP Knowledge Base Article - Public

3669754 - Discrepancy in Amounts between the KPI app "Total Receivables"(F1748) and Manage Customer Line Items (F0711) app

Symptom

The amounts displayed in the app Total Receivables (F1748) and Manage Customer Line Items (F0711) are not aligned.

Environment

SAP S/4HANA Public Cloud Edition

Cause

  • The app Total Receivables (F1748) is a KPI app designed to provide actionable insights.
  • The data in this app is not intended for statutory or legal reporting. 

Resolution

  • The display currency in the Total Receivables app is used to aggregate data from multiple company codes with different currencies into one report.
  • The conversion of amounts in the Total Receivables app is based on the exchange rate type entered in the app filters and the key date ('as of date').
  • Hence the result of the currency conversion of the app Total Receivables into the display currency will differ in most cases from the currency conversion from the transaction currency into the company code currency at the time of the posting of the item in the past. 
  • The app Manage Customer Line Items (F0711) display amounts in the transaction currency as originally posted, which may differ from the converted amounts in the Total Receivables app.

Keywords

total receivables, f1748, manage customer line items, f0711, customer balances, f0703a, discrepancy, amount mismatch, difference, display currency, exchange rate type, transaction currency, accounts receivable analytics. , KBA , FI-FIO-AR-ANA-2CL , Accounts Receivable Analytics: Public Cloud , Problem

Product

SAP S/4HANA Cloud Public Edition all versions