SAP Knowledge Base Article - Preview

3669756 - Sales Support Block Prevents Ticket Creation for Accounts with Multiple Sales Organizations

Symptom

Emails sent to accounts with multiple sales organizations fail to create tickets when the sales support block is enabled for any sales organization within the account, displaying the error message: "Please enter a party with role Employee Responsible."


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Environment

SAP Cloud for Customer

Keywords

sales support block, ticket creation, multiple sales organizations, error message, party with role employee responsible, sales data level, header level, account block, email failure, inbound service emails, ticket creation issue, sales organization block , KBA , LOD-CRM-ACC , Account , Problem

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