3669883 - Email responses not being associated with the respective Cases

Symptom

When responding to an Email sent from a Case, the response is not getting associated with the respective Case

Environment

SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

email responses, case interaction, timelines, email channel, case type, channel configuration, inbound email, troubleshooting email flow, case association, email reply not visible, channel ID , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-CH , Chat for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Known Error

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.