SAP Knowledge Base Article - Preview

3669921 - Dataflow update errors in for inactive account management in SAP Customer Data Cloud

Symptom

  • The issue involves a dataflow process for managing inactive accounts, where full accounts are deleted and recreated as lite accounts if they have active subscriptions.
  • In the dataflow logs, the final step to update consent does not update for all accounts.
  • The error message refers to changing an email address, although no such change is taking place.
  • Error message: "Changing lite account's email is not allowed"
  • Error code: 400030


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Environment

  • SAP Customer Data Cloud
  • Dataflows (IdentitySync)

Product

SAP Customer Data Cloud all versions

Keywords

dataflow errors, consent update issue, inactive account management,  account deletion, error code 400030 , KBA , CEC-PRO-EXT , Platform Extensibility (IdentitySync, Webhooks, Extensions) , Problem

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