Symptom
- The issue involves a dataflow process for managing inactive accounts, where full accounts are deleted and recreated as lite accounts if they have active subscriptions.
- In the dataflow logs, the final step to update consent does not update for all accounts.
- The error message refers to changing an email address, although no such change is taking place.
- Error message: "Changing lite account's email is not allowed"
- Error code: 400030
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Environment
- SAP Customer Data Cloud
- Dataflows (IdentitySync)
Product
SAP Customer Data Cloud all versions
Keywords
dataflow errors, consent update issue, inactive account management, account deletion, error code 400030 , KBA , CEC-PRO-EXT , Platform Extensibility (IdentitySync, Webhooks, Extensions) , Problem
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