Symptom
A Story report is imported from another instance. Accessing the Story Designer, several errors are displayed, such as:
- "Please contact your administrator.
Model: <Model Name> Correlation ID: <ID>" - "Error: Debug [IOLayer]: (#<num>) <ID>
Error [Server]: (#<num>) Query does not exist in the query repository.Correlation ID: <ID>" - "The table failed to initialize: Please Contact your Administrator. ..."
When accessing the data source the following error can be seen:
- "Model information cannot be found.Correlation ID: <ID>".
However, clicking "Preview query" the columns and data are visible as expected, and there are no errors encountered.
IMPORTANT: The resolution proposed in this KBA is only applicable if there are no errors encountered when clicking Preview Query on a data source where the"Model information cannot be found" error is encountered, and the data populates as expected.
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Environment
SAP SuccessFactors HCM Suite
Product
Keywords
story reports, model information cannot be found, error messages, data model, widgets not populating, query not saved, correlation ID , KBA , LOD-SF-ANA-SAC-SDS , Story Designer - Story & Formatting , LOD-SF-ANA-SAC-QDS , Query Designer - Filter, Calculated Column, Params , Problem
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