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3670324 - Error when verifying connection between 365 and Interview Scheduling: "ServiceApplicationException occurred while validating RCM EAS Validation for OUTLOOK_CALENDAR"

Symptom

When trying to verify the connection between Microsoft 365 and Interview Scheduling in Manage Recruiting Settings, the following error occurs:

errorId=null, timestamp=null, errorMessage=ServiceApplicationException occurred while validating RCM EAS Validation for OUTLOOK_CALENDAR, server=237pc57bcf13, versionInfo=Release%3A%20%20%2020250904173002%0AServer%3A%20%20%20%20237pc57bcf13%0ATimestamp%3A%202025-09-17T12%3A23%3A53.098%2B000

Or

When setting up an online interview from “Interview scheduling” (Using TEAMs) and try to “Book this slot for the candidate,” and get this error:
“RemoteException occurred while saveAndSendEmail”


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

interview settings, azure, service account configuration, interview scheduling, modern authentication, MailboxNotEnabledForRESTAPI, mailbox inactive, soft-deleted mailbox, hosted on-premise mailbox, Outlook integration, Azure mailbox configuration, Interview Scheduling error, service account validation, EAS validation, REST API mailbox error, ErrorQuotaExceeded,  “RemoteException occurred while saveAndSendEmail” , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

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