3670375 - Compound Employee API Fails with INTERNAL_ERROR After 2H2025 Preview Release

After the deployment of the 2H2025 release in the Preview environment, certain calls to the Compound Employee API are failing. This issue is observed across various middleware platforms and is not specific to any one tool.

Error Messages:

• API Response / Audit Logs:

  <ns2:errorCode>INTERNAL_ERROR</ns2:errorCode>
  <ns2:errorMessage>Internal error occurred!</ns2:errorMessage>
  
  
• Middleware Logs (example from Boomi):
  
  [EXCEPTION] Exception=[Internal Error!] Error Code=[INTERNAL_ERROR] Error Message=[Internal error occurred!] (com.boomi.connector.api.ConnectorException) 

• SAP SuccessFactors Integrations 2H 2025
  • Compound Employee API

1. Trigger a Compound Employee API call in the Preview environment.
2. Review the API response or audit logs.
3. The response will contain:
   
   

   <ns2:errorCode>INTERNAL_ERROR</ns2:errorCode>

   <ns2:errorMessage>Internal error occurred!</ns2:errorMessage>

    
4. The middleware tool used to trigger the API call may log a corresponding failure due to the internal error.

This behavior happens because at the moment that you perform a query in compound employee you are adding in your where clause a filter where person_id_external is null ("") which in terms of how an employee is added in the system is an impossible scenario.

Product Engineering is even considering that this is scenario is actually incorrect, the fact the that response returns with 500 response code has been fixed.

The fix patch is planned to be deployed on 2511p3 patch expected to be deployed on preview on Nov 4th (before the release).

This means that by the production release this behavior should no longer exists.

Workaround:

For now, review if your compound employee query has any quotes without any value, for example:

In case you locate empty quoted values then remove it from your API call along with any trailing or leading commas.

ERROR

...WHERE person_id_external IN ('ABC','123','')

CORRECT

...WHERE person_id_external IN ('ABC','123')

internal error, Boomi execution failure, API query error, Compound Employee API, Boomi flow failure, error code INTERNAL_ERROR, execution failure, syntax error, SFAPI Call failing, Internal error occurred!, com.boomi.connector.api.ConnectorException, CE API query Failed , KBA , @release , LOD-SF-INT-CE , Compound Employee API , Bug Filed