Symptom
In Supplement B (formerly Section 3) - Option to select “Permanent Resident Card” under List A or “Social Security Card” under List C are not available as options.
Environment
SAP SUCCESSFACTORS ONBOARDING
Cause
Functionality Gap for I9 Supplement B or formerly I9 Section 3 list of document selection in List A and List C.
Resolution
Engineering is taking this as an update the List A and List C type of document user can be select in 1H2026.
Keywords
OBX, I9 Supplement B, I9 Section 3, Permanent Resident Card, Social Security Card , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Product Enhancement
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public