SAP Knowledge Base Article - Public

3670462 - Grid appears when updating profile picture in Spotlight

Symptom

  • A grid appears when updating the profile picture in the Spotlight feature.
  • The change was not documented or communicated via People Profile guide
  • The grid is visible in Production but does not appear in the legacy profile.

Environment

  • People Profile (PP3 UI)

Reproducing the Issue

  1. Open a user's profile via Spotlight
  2. Attempt to update the profile picture.
  3. Observe that a grid appears during the update process.

Resolution

The photo edit grid change was released with a patch not a major release. Change is announced through a patch release note: https://community.sap.com/t5/patches/tkb-p/hxm-patches (See Patch 1H 2025 p17). The update utilizes the same UI component as before but includes a new rectangle preview, similar to the functionality found in the background image edit feature. This enhancement is responsible for the grid lines visible in the tool.

See Also

Keywords

grid, profile picture, spotlight, production, legacy profile, sap successfactors, succession and development, people profile, update profile picture, grid issue, profile update, spotlight feature , KBA , LOD-SF-EP-UI , People Profile UI (PP3 UI) , How To

Product

SAP SuccessFactors Platform all versions