SAP Knowledge Base Article - Preview

3670936 - Case Source values are visible in Cases list as a filter even though being hidden via Source Settings

Symptom

Case Sources have been hidden via Source Settings inside the Cases Settings, and all these hidden values are shown in the Cases Worklist as an option to be used as a Filter


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

hidden source values, case list view, source filter, case worklist , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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