3671030 - Rehired Individuals Exempt from E-Verify Displayed as “Incomplete” in SAP SuccessFactors People Analytics Reports

• Individuals who are rehired within three years and are exempt from completing the E-Verify process, as per KBA 3377976, appear as "incomplete" in Story Reports and standard SAP E-Verify audit reports.
• There is no field or indicator in Onboarding 2.0 (ONB2) tables to differentiate these exempt cases from genuinely incomplete E-Verify records.

SAP SuccessFactors Onboarding

1. Create a rehire candidate in Onboarding 2.0 who has previously completed the E-Verify process within the last three years and has non-expired documents on file.
2. Initiate the Onboarding process for this rehire.
3. Observe that the system bypasses the E-Verify process, as expected per KBA 3377976.
4. Generate or review the E-Verify Story Report (custom or standard report such as SF_ONB_I9_E-Verify_Analysis_v2.0).
5. Check the report output the rehire who legitimately bypassed E-Verify appears as "incomplete", even though no E-Verify step was required.

Currently, there is no internal logic or function in the system to prevent E-Verify cases from being generated for rehired individuals who are exempt due to verification within the past three years.

Note that an enhancement is scheduled for delivery in the 1H 2026 release. This update will introduce necessary controls to address the observed behavior.

• Creating a Story Report on USCIS Form I-9 Documents Submitted by New Hires | SAP Help Portal
• 3530146 - How to Generate E-Verify Reports in Onboarding - Onboarding - SAP for Me
• 3377976 - E-Verify not triggered for rehires - Onboarding - SAP for Me

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