SAP Knowledge Base Article - Public

3671231 - Error when editing or creating a RBP role

Symptom

When editing or creating a RBP role, receiving and error

"Unable to create or edit the permission role due to invalid MDF permissions. Please contact Technical Support if the issue persists."

Environment

SAP SuccessFactors HCM Suite 

Reproducing the Issue

  1. Go to Manage Permission Roles
  2. Select an exiting role and click edit
  3. Or try to create a new role

Error displayed - "Unable to create or edit the permission role due to invalid MDF permissions. Please contact Technical Support if the issue persists."

Cause

Issue with old or unnecessary MDF data in the MDF cache

Resolution

Clear the MDF cache (this required access to Provisioning, only a partner or SuccessFactors support can perform this)

  1. Login to Provisioning and navigate down the page to the section "MDF Cache Tool"
  2. Select "Clear Cache" > then click the button "Click to Clear Cache".
  3. Once complete, close the Web Browser (and all instances of that Web Browser).
  4. Open the Web Browser again and login to your SAP SuccessFactors instance.
  5. Navigate to Admin Center > Manage Permission Roles > try to edit or create a role 
  6. The page will load correctly now

See Also

KBA - 3362208 Error message when opening permission role or group in Manage Permission Roles/Groups

Keywords

Unable to create or edit the permission role due to invalid MDF permissions, Edit permission role, create permission role, RBP error , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors HCM Core 2505