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SAP Knowledge Base Article - PreviewSymptom
When searching for a specific contact in Agent Desktop, the associated Account does not appear under "Accounts" in the search results.
The Contact is correctly associated with the Account but is not displayed in the Account list during the search.
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Environment
- SAP Service Cloud Version 2
- SAP Service Cloud and SAP Sales Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
agent desktop, missing account, contact association, account search, primary contact, search results, contact not listed , KBA , CEC-CRM-AD , Agent desktop - live channels , How To
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