3671856 - Mandatory Event Reason: Steps to Configure and Troubleshoot - Onboarding

Starting from 2H 2025, an Event Reason is made mandatory for all onboarding processes initiated through SAP SuccessFactors Onboarding.

What’s Changing?

Event Reason is made mandatory as documented in SAP SuccessFactors What's New Viewer Mandatory Event Reason for Onboarding Process Initiation  and the blog post.

Timeline:

We began rolling out this enhancement in phases, starting October 14, 2025, across all data centers. As of October 28, 2025, the enhancement is made available in all Preview environments. This will be enabled by default in all Production environments after the production release on November 15, 2025.

What is the Error observed in the BPE ?

Error in Business Process: [{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Event Reason is mandatory for jobInfo"}]

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

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